To ensure that customers have a good shopping experience, ZEPHYR NEXUS PTE. LTD. provides global shipping services covering Europe, the United States and other major regions. The following is a description of our shipping policy:

Shipping Time

All orders will be shipped within 5-7 working days after payment confirmation (excluding weekends and public holidays).

There may be slight delays during peak periods (such as during promotions), and we will do our best to ensure timely processing.

Shipping Time

Europe and the United States are usually delivered within 20-35 working days.

Actual shipping time may vary depending on the destination, customs procedures or local delivery services.

Shipping Fee Description

The order checkout page will display the specific shipping fee applicable to your region.

Free shipping service is available during certain promotional periods or orders reaching a certain amount, please refer to the website announcement for details.

Order Tracking

After shipment, we will provide the logistics tracking number via email, and customers can check the logistics status in real time on the official website or logistics company platform.

Duties and Import Fees

International orders may incur customs taxes or import duties. Such charges are the responsibility of the recipient and are determined by the customs of the destination country.

ZEPHYR NEXUS is not responsible for delivery delays caused by customs clearance delays.

Wrong address or undeliverable package

Please make sure to provide a complete and accurate delivery address when placing an order. If the package is returned due to an incorrect address, the customer will be responsible for the cost of re-delivery.

If the package is returned due to no one signing for it, we will process a refund for you after deducting the actual shipping costs.

If you have any questions about shipping, please feel free to contact us at [email protected]. We will provide you with support as soon as possible.